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FAQ

ABOUT OUR KNITTING GRANNIES


Who are Mamy Factory’s grannies?

Mamy factory is a community of more than fifty grannies, fond of knitting, aged 59 to 91 years old. They live in all parts of France and knit at home, at their own pace. They work in a traditional way but following professional patterns and specifications.

They have these valuable skills acquired by knitting over the years for friends and families and, for some of them, for wool shops or workshops. They all have different profiles and stories and may live hundreds of miles away from one another but often share their knitting tips and advices on the phone and all have one common passion: knitting.

 

How do we work with our grannies?

Each granny knits at home. All the knitwear is centralized, controlled and stored at Mamy Factory’s headquarters before shipment to the customer. Mamy Factory ensures the quality of its knitwear, compliance with sizes and uniformity of knitted products, independently from the granny who knits.

1. Patterns and technical explanations of models of our designers are sent to grannies with wool needed to achieve them.
2. Each knitter makes different models in different colors to avoid monotony
3. They contact us in case of doubts or questions or even just to keep us informed of the progress of their works. Most of them even send pictures by email to ask us our opinion.
4. Once finished, they ship it to us by postal service.
5. Quality and compliance of knits are controlled at Mamy Factory’s headquarters. If need be, the knits are adjusted by some of our grannies who live in Paris.
6. Knittings are carefully stored at the headquarters before being sent to customers

 

ABOUT OUR YARNS


Where do the Mamy Factory’s yarns come from?

Mamy factory’s knitwear is made with natural and noble wool coming from French mills located in the Creuse, in Burgundy and in the Pas-de-Calais. Some of the 100% alpaca wool is bought directly from producers in Bolivia.


What is the composition of the wool used for making Mamy Factory’s knitwear?

The wools used to make Mamy Factory’s knitwear were specifically selected for their softness and lightness: wool, alpaca, cotton, cashmere, bamboo, silk .... Mamy Factory has excluded any scratchy wool to respect the delicate skin of babies. You will find in the description of each knitting its exact composition.

And for the most sensitive babies, Mamy Factory has several 100% alpaca wool items in its collection. Alpaca is as soft as cashmere and more lasting than any other kind of wool, is hypoallergenic and, above all, does not contain any lanolin. These qualities make alpaca wool highly recommended for babies.

 

Knittwear wash and care

Machine wash: All our wools can be machine-washed only at 30°C with a wool program, using a gentle detergent or shampoo.
Lay the product flat on a towel, reshape to its original dimensions and leave to dry naturally.

Hand-wash: if your washing machine does not provide a wool-program or if you prefer to hand wash:

• Soak the product in soapy water or a special gentle detergent for wool. You can add a little hair conditioner for the wool to be even more soft.
• Rinse gently with lukewarm water without twisting
• For pre-drying, wrap it in a towel and squeeze gently to absorb water without having to wring or twist.
• Then lay the product flat on a towel, reshape to its original dimensions and allow it to dry naturally.

Hints and tips to remove stains on wool

Remove a simple stain: apply soap on the stain. Rub this part by hand and leave the soap one hour before rinsing with cold water.

Specific tips depending on the origin of the stain :

• Alcoholic beverages (except red wine): dab gently with a damp towel to remove as much liquid. Sponge the stained area with a mixture of hot water and alcohol at 90% in equal shares.
• Blood: quickly dab the stain with a humid sponge to remove excess. Gently rub with pure white vinegar then dab with cold water.
• Butter / grease / sauce: in case of greasy stain, scratch the surface with a spoon or a knife to remove excess. Then gently dab the stain with a cloth moistened with dry cleaning.
• Eggs / Milk: gently dab with a cloth soaked in white spirit. Repeat with a cloth soaked in white vinegar.
• Fruit / fruit juice / red wine: the task quickly dab with a mixture of alcohol at 90 ° C and water (ratio 3/1).
• Herbs: Carefully clean with soap and dab gently with a cloth moistened with alcohol at 90 ° C.
• Makeup / Waxing: dab gently with a cloth soaked in turpentine or white spirit.
• Urine: act as quickly as possible. Absorb as much liquid as possible with a dry sponge and apply undiluted white vinegar. Then proceed as for blood.
• Wax: scrape as much wax as possible with a spoon or dull knife. Place blotting paper on the task and iron with iron in position 2.

 

ABOUT MAMY FACTORY'S ERVICES AND GUARANTEES


In which case is the shipping free?

The shipping of items ordered on mamyfactory.com’s website are free from €80, in France (metropolitan area) for payments made by credit card or paypal and for a colissimo shipping to the address of your choice or selected relay point. For purchases under €80 worth of good [France], shipping costs €5.95

What are the shipping rates when it’s not a case of free shipping ?

• For a delivery in metropolitan France (for a purchase of less than 80€): €5.95

• For a delivery in European Union and Switzerland: €12.20

• For a delivery in Eastern European countries (excluding UE countries), Norway, Maghreb countries: €19.80

• For a delivery in African countries (excluding Maghreb countries), Canada, near and middle East: €23.50

• Other countries: €26.50

Mamy Factory is not and cannot be held responsible for any country specific custom taxes or duties.

What are the delivery dates ?

The shipments are sent with the French Postal Service -La Poste- with the service Colissimo (or in a relay point for France metropolitan only). Orders are processed from Monday to Friday from 9.00 am to 6.00 pm (except French public holidays) under a period of 24 hours maximum, to which a regular delay of 48 hours is added for the postal delivery (3 to 5 days for a delivery in a relay point).
An email with Colissimo’s tracking number will be sent with the shipping confirmation (except for deliveries out of France).
The delivery times out of France vary from 3 to 5 days pour European countries to 5 to 10 days for other countries. Please feel free to contact us for further information: allomamy@mamyfactory.com

How to exchange or return a product bought on mamyfactory.com ?

You can exchange or get a refund for products bought on mamyfactory.com website for up to 15 days following the date of shipping. Exchanges or refunds are only valid for unworn and unwashed items returned in their original packaging with their price tag.

You must pay the cost of returning all products to us. To return any products, simply send a parcel via registered mail to:

Little Maille
Mamy Factory – exchange and return
26 rue Guersant
75017 Paris
France

Please enclose a copy of the ordering invoice and the exchange and return voucher fully completed : download the exchange and return voucher
If we are satisfied that the products returned to us are in suitable condition, we will exchange the product or refund the purchase price. We will endeavor to process your exchange or refund request within 8 working days. Refunds will be processed by bank check, credit to your credit card or PayPal account (depending of the mean of payment used at the time of purchase)

Is it possible to order a Mamy Factory item in a specific size which does not appear on the website ?

Most of Mamy Factory’s knitwear is available in sizes 3 months to 4 years, with the possibility of having one made on demand if not in stock. On-demand knitwear is delivered to us within 15 days at the most.

What are the accepted means of payment on mamyfactory.com ?

The means of payment accepted on mamyfactory.com are:

Credit cards: Visa, Eurocard / Mastercard. Payment by credit card on our website is fully secured. We use the SIPS Atos Origin technology and our transactions are conducted through our banking partner BNP Paribas. During your credit card payment, your credit cards details are encrypted (SSL norm), which means that they do not travel unencrypted over the internet. We accept only French credit card. If you want to pay with a foreign credit card, you can do it with Paypal, even if you don't have a PayPal account (see below the Paypal paragraph).

Bank check (only checks in Euro are accepted): send your check payable to Little Maille at the following address:

Little Maille - Mamy Factory Order
26 rue Guersant
75017 Paris
FRANCE

Important: please write your Mamy Factory order number on the back of your check.
Once your order is placed, the items ordered will be reserved for you for 10 days, and will be shipped when we have cashed your check.

PayPal with a Paypal account: If you have a PayPal account or want to open one to shop at mamyfactory.com:

1. Select the payment method PayPal on the site mamyfactory.com
2. You will be redirected to the PayPal website to sign in
3. Click on the link "You have a PayPal account"
4. Confirm your payment at Paypal
5. You automatically return to mamyfactory.com to finalize your order.

• Credit cards via PayPal : You can also use Paypal to pay by credit card even if you don't have a Paypal account and even if you don't have a French card :
1. Select the payment method PayPal on the site mamyfactory.com
2. You will be redirected to the PayPal website to sign in
3. Click on the "You don't have a PayPal account" link
4. Confirm your payment with the credit card of your choice: Carte Bleu, Visa, Mastercard, American Express, Discover, Carte Aurore, Cofinoga/Privilège, 4 étoiles
5. You automatically return to mamyfactory.com to finalize your order.

With PayPal, your coupons and discounts are applied as with any other payment method.